Returns and Exchange Policy

Exchanges

If a piece does not suit you, contact us on WhatsApp soon after delivery with your order reference. Items must be unused, undamaged and returned with the original box, certificate (if any) and packaging.

Non-returnable items

Customised, resized or made-to-order pieces, and earrings for hygiene reasons, and items marked as final sale cannot be returned or exchanged.

Damaged or incorrect items

If you receive a damaged or incorrect item, please share photos with us on WhatsApp within 48 hours of delivery so we can resolve it quickly.

Refunds

Where a refund is agreed, it is issued to the original payment method once the returned item has been received and inspected.